1 Jobs found

An exciting temporary opportunity has arisen to manage the Student Investigation and Resolution Team. The team manages all academic appeals, student complaints, conduct cases and exceptional circumstances applications for the University. They also handle ombudsman complaints. The role: You will be a key figure in the ASA Directorate, helping to shape policy, regulations and procedures that affect all students You will manage an established team dedicated to investigating and resolving student casework and enhancing the student experience You will be the escalation point for complex cases and have responsibility for ombudsman casework You will be the liaison point for complicated and sensitive matters, both with internal and external contacts, e.g. Thames Valley Police, ADSEs, ASA Dep...